Terms and Conditions

Last updated: July 2026

These Terms and Conditions govern your use of the PUFFIA website and the purchase of products from Other Wordly Enterprises Pty Ltd (ABN [INSERT ABN]), trading as PUFFIA, located at 414 Smith Street, Collingwood, Victoria 3066, Australia. By accessing our website or placing an order, you agree to be bound by these terms.

Please read these Terms and Conditions carefully before using our website or making a purchase. If you do not agree to these terms, please do not use our website or purchase our products.

1. About Us

PUFFIA is operated by Other Wordly Enterprises Pty Ltd, a company registered in Australia. Our products are sold exclusively through our online store at puffiaworld.com. All enquiries can be directed to hello@puffiaworld.com.

2. Eligibility

By using this website and placing an order, you confirm that:

3. Products

All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice. Product images are for illustrative purposes only and may vary slightly from the physical product.

Other Wordly Enterprises Pty Ltd takes reasonable care to ensure product descriptions and ingredient lists are accurate at the time of publication. However, we recommend that customers with allergies or sensitivities review the full ingredient list on the product packaging before use. If you have any concerns, please contact us before purchasing.

Where products are described as vegan, cruelty-free, or Australian Made, these claims apply to that specific product only and may vary across our range. Please refer to the individual product page or packaging to confirm the claims that apply to the product you are purchasing.

4. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. Prices are subject to change without notice. The price payable for your order is the price displayed at the time you place your order.

We accept the following payment methods:

Payment is processed securely at the time of order. Other Wordly Enterprises Pty Ltd does not store your full payment details.

5. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is confirmed when you receive an order confirmation email from us. We are not responsible for orders that are not confirmed due to payment failure, technical error, or product unavailability.

Once an order has been placed and confirmed, changes may not be possible. Please contact us as soon as possible at hello@puffiaworld.com if you need to make an amendment.

6. Shipping and Delivery

Other Wordly Enterprises Pty Ltd ships to addresses within Australia and selected international destinations. Shipping times and costs are calculated at checkout based on your location and chosen shipping method.

Estimated delivery times are provided as a guide only and are not guaranteed. We are not responsible for delays caused by third party carriers, customs processes, or circumstances beyond our reasonable control.

Risk of loss and title for products passes to you upon delivery to the carrier. Please ensure your delivery address is correct at the time of placing your order. Other Wordly Enterprises Pty Ltd is not liable for orders delivered to an incorrect address provided by the customer.

7. Returns and Refunds

Our returns policy is in addition to and does not limit your rights under the Australian Consumer Law (ACL).

We accept returns in the following circumstances:

To initiate a return, please contact us at hello@puffiaworld.com within 30 days of receiving your order. Please include your order number, a description of the issue, and photographic evidence where applicable. We will respond within 5 business days.

For hygiene reasons, we are unable to accept returns of opened or used products unless they are faulty. Change of mind returns are assessed on a case by case basis and are not guaranteed.

Refunds, where approved, will be processed to your original payment method within 10 business days of us receiving and assessing the returned product.

8. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Intellectual Property

All content on the PUFFIA website, including but not limited to text, images, graphics, logos, product names, and brand identity, is the property of Other Wordly Enterprises Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this website without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Other Wordly Enterprises Pty Ltd will not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website or products, except where such liability cannot be excluded under the Australian Consumer Law.

Our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.

11. Website Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. We reserve the right to restrict or terminate access to our website at any time without notice.

We do not warrant that the website will be uninterrupted, error free, or free from viruses or other harmful components. We are not responsible for any loss or damage arising from your use of or inability to access the website.

12. Changes to These Terms

Other Wordly Enterprises Pty Ltd reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes your acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:

Other Wordly Enterprises Pty Ltd

414 Smith Street

Collingwood, Victoria 3066

Australia

Email: hello@puffiaworld.com

Website: puffiaworld.com